Terms & Conditions

Appointment Policies

Cancellation Fees: A cancellation fee will apply if you cancel your appointment with less than 48 hours’ notice.
Missed Appointments: If you miss an appointment without notice, you may be charged 50% of the treatment cost.
Emergency Cancellations: We understand that emergencies happen. In genuine emergency situations, cancellation fees may be waived at the discretion of the practice—please contact us as soon as possible to discuss.
Deposits: Certain appointments, such as specialist treatments, may require a deposit to secure the booking.

Payment Information

Accepted Payment Methods: We accept cash, card, cheque, and offer payment plans.
No Credit Accounts: Full payment is required at the time of your appointment.
Payment Plans: Available for patients unable to pay in full upfront—please speak to reception for details.
Late Payment Fees: Additional fees may apply for overdue payments.

Consent Procedures

Written Consent: Required for specific treatments to confirm your understanding of the procedure, risks, and aftercare.
Right to Withdraw: You may withdraw consent at any time before or during treatment.

Patient Responsibilities

Medical History: Keep your medical and medication history up to date with the practice.
Routine Check-ups: Attend regular check-ups to support your oral health.
Notify Changes: Inform us of any changes to your health, medications, contact information, or address details.
Follow Treatment Plans: Adhere to the treatment and aftercare plans provided by your clinician.
Cooperation: Charges may apply if treatment is refused or if there is a lack of cooperation during your visit.

Patient Privacy

Confidentiality: All patient records and personal information are kept strictly confidential and are only accessible to authorised staff.
Data Use: Your information is used solely for the purpose of providing safe and effective care, and for administrative purposes in line with legal requirements.
Third-Party Sharing: We do not share your data with third parties without your explicit consent, unless required by law.
Access to Records: You have the right to request access to your personal data and treatment records at any time.
Data Security: We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Other Terms

Treatment Guarantees: Some treatments (e.g., fillings, crowns) may come with guarantees—ask your clinician for details.
Personal Belongings: The practice is not liable for loss or damage to personal items during your visit.
Website Terms: Our website may have separate terms and cancellation policies—please review them when booking online.
Data Protection: We comply with all applicable data protection laws to safeguard your personal information.