Coronavirus Update – 5th June 2020

Dear Patients

During the Prime Ministers’ briefing last week, the BBC announced that practices would reopen on 8th June. This came ahead of official guidance, and the finer details of how dental practices should operate in this period have only been published in the last few days. After a busy period of reviewing the guidelines provided by the Faculty of General Dental Practice and the Chief Dental Officer, we have taken the decision that the only way we can ensure a safe and compliant service is to defer our reopening to the 15th June.

In line with the guidance of our governing bodies, we will initially only be able to see patients who need urgent dental care. The treatments we provide may be different to those received before and it will take some time before services return to what you previously experienced as normal. We therefore ask you to be patient whilst we continue to plan our return. As the government alert levels fall, we will be able to work towards resumption of normal services.

Reopening of Emergency Dental Service from 15th June

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety and wellbeing.

With this in mind, we will be introducing a phased reopening beginning from 15th June by seeing those patients with urgent dental problems that we have unfortunately not been able to see during the period of enforced closure. Following this, we will be communicating with you when we have the permission to manage an increase in patient numbers and a wider range of treatment options. When deciding upon the right time to expand our services further, will be guided by the wider public health advice and our governing bodies.

Enhanced Infection prevention and Control

Infection prevention and control has always been a top priority for our practice, and you will no doubt have seen this during your visits to our surgery. Our infection prevention processes are designed so that when you receive care, it’s both safe and comfortable. Our practice follows infection prevention guidelines made by the governing bodies and will be updated in line with new guidance.

You will see a range of changes when it is time for your next appointment, these have been made these changes to help protect our patients and staff. For example:

  • • Our practice will communicate with you beforehand to ask some COVID-19 specific screening questions. You’ll be asked those same questions again at your appointment
  • • We have installed hand sanitiser stations that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • • We will have in place enhanced environmental cleaning schedules in the practice before and after patient arrivals.
  • • Our staff will be wearing enhanced personal protective equipment for your and their safety
  • • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • • We have temporarily redesigned the flow of the practice, using a one-way system starting at the rear door entrance and finishing at our front door.

 

Practice Plan Memberships

We are aware that with the restrictions to routine dentistry remaining in place, many of our members on our practice plan may find themselves completing their plan year without receiving their full entitlement of services. Should you believe that you have already come to the end of your plan year and have not received your full entitlement, we welcome you to contact our reception team who will be able to discuss the most appropriate option for you. Please email [email protected] regarding this. For those that are due services, we will continue to attempt to fulfil everyone’s plan entitlement where possible on our return and will be organising additional clinics to do this when appropriate.

We are so grateful for all of the kind words of support we have received during this period of closure and the loyalty of our patients. It has been a challenging time for us all and we can’t wait to start supporting you with your dental needs again.

With very best wishes,

Paul, Vinnie, Doug, Charlie and the EPDP Team
Euston Place Dental Practice.

Opening Times

Monday - Thursday 08:15 - 13:00 / 14:00 - 17:00
Friday 08:15 - 14:00